Position Details
Reference Number 36536
Position Title Monash Watch - Care Guide
Employment Type Fixed Term Part Time
Entity Monash Health
Department Monash Watch
Location Greater Dandenong Community Health Service - Dandenong
Position Summary
  • Care Guides undertake a range of duties relating to monitoring the health and well being of patients at home
  • On the job training is provided

MonashWatch is a new service being piloted which aims to keep some of our most vulnerable patients, especially those with complex chronic health issues, healthier at home. In so doing we aim to reduce avoidable hospitalisations and Emergency Department presentations.                                                            

About the role

An exciting opportunity exists to be involved in a new innovative service pilot for enthusiastic and suitable candidates. As part of a small MonashWatch team, the Tele-Care Guide will undertake a range of duties relating to patient monitoring and administrative assistance.

The Tele-Care Guide will perform regular phone calls to patients, asking the patient to rate their health and when a deterioration in the patient’s health is detected a health professional in the MonashWatch team will respond. For many patients you will become an important regular contact.

The successful candidate will be a practical, culturally sensitive, flexible individual who receives on the job training to use specific journalising and data collection software application.

About you

You will have a caring disposition with a friendly, empathetic and engaging manner and be very well organised. 

You will enjoy working on a telephone and completing data entry, with excellent typing skills and well-developed written and verbal communication skills. You will have demonstrated that you have what it takes to deliver a positive consumer experience in a telephone based service.

Making a difference to some of our most vulnerable patients, especially those with complex chronic health issues will be important to you.

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. Preferred candidates will require a clear Police Check and a current Working with Children’s Check prior to any offers of employment being made.

Please note, applications will be accepted via the Monash Health online Mercury System only. Email applications will not be considered.


Selection Criteria Fluent in English

Fluent in language other than English

Proficient typist in English

Previous customer service experience

Computer and web based literacy

Willing to undergo Police Check
Contact Person
Basem Yousry Health Coach 0466334081 Basem.yousry@monashhealth.org
Michael Jaurigue Health Coach 0466334082
Advertising Closing 21/12/2018
Proposed End Date 28/06/2019
Position Documents
Position Description Monash Health Position Description Care Guide Dec 2018.pdf
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